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Cancelation Policy

 

Thank you for shopping at Livovario (hereinafter referred to as "we" or "us"). We are committed to providing you with high-quality benches, folding dining chairs, greenhouses, mobile workbenches, and outdoor dining sets through our online store. We understand that circumstances may change, and you may need to adjust your purchase. Please review our policy below regarding order cancellations.

Order Cancellation Conditions
We strive to process orders efficiently. The eligibility for cancelling an order depends on the shipment status and the time elapsed since the transaction:

  • Within 48 Hours (Unshipped): If you request a cancellation within 48 hours of placing the order and the items have not yet been shipped, the order can be directly cancelled without any penalty.

  • Over 48 Hours or Shipped: If the order was placed more than 48 hours ago, or if the package has already been dispatched (regardless of the time elapsed), we are unable to intercept the shipment or cancel the order. In this case, please wait for the logistics provider to deliver the items to your designated address. Once received, you may contact us to initiate a return and refund process. For more details on this procedure, please refer to our Return and Refund Policy.

Order Cancellation Process
To request a cancellation, please follow these steps:

  • Contact Us: Please reach out to our customer service team immediately via email at info@livovario.com or by calling +1 (240) 367-3858.

  • Required Information: In your request, please provide your Order Number and the payment receipt or proof of purchase to help us locate your record quickly.

  • Processing: Our customer service team will process your application immediately upon receipt. Once the cancellation is approved, we will inform you of the result and arrange the refund at the first opportunity.

Refund Instructions

  • Method: Once the cancellation is confirmed (or the return is verified for shipped orders), the refund will be issued directly to the original bank card account (Visa or MasterCard) used for the payment. We do not refund to alternative accounts or payment methods.

  • Timeline: Depending on the processing efficiency of different card-issuing banks, we expect the refund to arrive in your account within 1-5 business days.

  • Overdue Refunds: If you have not received your refund after 5 business days, please contact us immediately for assistance.

Duplicate Orders
If you accidentally placed duplicate orders for the same item (e.g., a greenhouse or mobile workbench) due to network delays or operation errors, please contact us immediately. If the duplication is reported before shipment, we will cancel the redundant order and issue a full refund for that specific entry.

Our Right to Cancel
We reserve the right to cancel an order on our end under specific circumstances to ensure transaction security and correct service. This includes, but is not limited to, inability to verify payment information, suspicion of unauthorized transactions, or errors in product pricing or inventory display. In such events, we will notify you immediately and issue a full refund.

Policy Updates
We reserve the right to modify this policy at any time to reflect changes in our operations or regulatory requirements. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Us
If you have any questions regarding this policy or need assistance with an order, please contact us via the following information:

Address: 613 VINSON VILLAGE EXT, DUBLIN, GA 31021-7908, US
Phone: +1 (240) 367-3858
Email: info@livovario.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)