Terms of Service

 

1. Introduction and Scope
Welcome to Livovario (hereinafter referred to as "we", "us", or "our"). We are an online retailer dedicated to providing high-quality furniture and outdoor equipment, specifically focusing on benches, folding dining chairs, greenhouses, mobile workbenches, and outdoor dining table sets. By accessing our website and purchasing our products, you agree to be bound by the terms outlined in this policy. These terms apply to all users of the site, including browsers, vendors, customers, and contributors of content.

2. User Accounts and Website Responsibility
To access certain features of our service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service, terminate accounts, or remove content if we believe user conduct violates applicable laws or is harmful to our interests. We implement reasonable security measures to protect the website; however, we cannot guarantee that the site will be free from bugs or viruses.

3. Product, Inventory, and Price Information Rights
We strive to ensure that all details, descriptions, and prices of products (benches, folding dining chairs, greenhouses, mobile workbenches, and outdoor dining table sets) appearing on the website are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice. All prices are subject to change.

4. Orders and Payment
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We accept major credit cards including Visa and MasterCard. Payment will be debited and cleared from your account upon dispatch of your order or at the time the order is placed, depending on the processing method.

5. Shipping Policy

Delivery Scope
We currently only ship to addresses within Australia. We do not support delivery to other countries.

Shipping Costs

• Orders of AUD 100 or more: Free shipping.

• Orders under AUD 100: A flat shipping fee of AUD 10.99 applies.

Processing Time
Orders are processed within 1 to 3 business days after payment confirmation.

Transit Time
Once shipped, delivery typically takes between 7 to 15 business days, depending on the destination.

Shipping Methods
Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

More Information
For more detailed information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy.

6. Cancellation Policy

Cancellation Conditions

• Within 48 hours of ordering (Unshipped): You may cancel your order directly for a full refund.

• Over 48 hours or Shipped: Orders cannot be cancelled. You must wait for the logistics carrier to deliver the package, and then contact us to initiate a return for a refund.

Refunds
Refunds will be returned to the same payment method you used for the purchase.

Arrival Time
Once the cancellation is confirmed and eligible, the refund will be returned to the bank card (Visa, MasterCard) account used for payment.

Timeframe: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

More Information
For more detailed information on the order cancellation process, please refer to our Cancellation Policy.

7. Returns, Exchanges, and Refunds

Exchange Scenarios/Conditions
We offer an exchange period of 45 days from the date of receipt. This applies to items that are defective, damaged, or if you receive the wrong item.

User Actions
To initiate a return or exchange, please contact us via our email. You must provide proof of purchase and photos of the item if it is damaged or defective. We will provide you with a return shipping label or specific instructions on where to send your package.

Return and Exchange Process
Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund or exchange. If approved, the replacement item will be processed, or the refund process will begin immediately.

Return Method
Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), identical to the payment method used at the time of purchase.

Refund Arrival Time
After the return is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment.

Timeframe: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

More Information
For more detailed information on returns, exchanges, and refund processes, please refer to our Return and Refund Policy.

8. Privacy and Data Protection
We are committed to protecting your privacy and complying with Australian privacy laws. We collect personal information solely for the purpose of processing orders and improving your experience. We do not sell your data. For full details, please view our Privacy Policy.

9. Disputes and Governing Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with this service policy shall be submitted to the exclusive jurisdiction of the Australian courts.

10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers and is protected by international copyright and trademark laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.

12. Modifications to Service Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Service Policy terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

13. Severability
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Force Majeure
We shall not be held responsible for any delay or failure in performance of any part of this agreement to the extent such delay or failure is caused by fire, flood, explosion, war, strike, embargo, government requirement, civil or military authority, act of God, or other similar causes beyond our control.

15. Contact Information
Questions about the Service Policy should be sent to us at the contact details below:

Address: 613 VINSON VILLAGE EXT, DUBLIN, GA 31021-7908, US
Phone: +1 (240) 367-3858
Email: info@livovario.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)