Shopping Guide
Welcome to Livovario (hereinafter referred to as "I" or "us"). We are an online store dedicated to providing high-quality home and garden products, including benches, folding dining chairs, greenhouses, mobile workbenches, and outdoor dining sets. To ensure a smooth shopping experience, please read the following guide carefully.
Preparation and Selection
Before placing an order, we recommend that you carefully review the product specifications. Since items such as greenhouses, benches, and mobile workbenches require specific spatial accommodation, please measure your available space to ensure the product dimensions fit your needs.
Please note that product colors may vary slightly due to different monitor settings and lighting conditions. We strive to present the most accurate descriptions and images. As we operate exclusively online, please rely on the detailed information provided on the product pages.
Cart and Order Confirmation
Once you have selected your desired items, add them to your shopping cart. In the cart page, you can review the quantity and specific models of the items selected, such as your outdoor dining set or folding dining chairs.
When proceeding to checkout, please ensure that your shipping address, billing address, and contact information are accurate. Incorrect information may result in delivery delays. By confirming the order, you acknowledge that you have reviewed the product details and accept the total amount payable.
Payment Methods and Completion
We utilize secure encryption technology to protect your payment information. Currently, we accept the following payment methods:
Credit Cards (including Visa and MasterCard)
Please ensure your card is valid and has sufficient funds. We do not store your complete credit card details; all transactions are processed through a secure payment gateway. Once payment is successful, you will receive an order confirmation via email.
Shipping and Delivery
We are committed to delivering your items efficiently. After your order is confirmed, we will process and dispatch your items within the timeframe specified on the shipping policy page. Please ensure there is someone available to receive large items, such as greenhouses or mobile workbenches, upon arrival. We recommend inspecting the package immediately upon delivery to ensure the items are in good condition.
Returns and Refunds
If you are not entirely satisfied with your purchase, we offer a return process. Items must be returned in their original condition and packaging. Please refer to our Return Policy page for specific timeframes and instructions on how to initiate a return. Refunds will be processed to the original method of payment after we have received and inspected the returned items.
Privacy and Data Security
We respect your privacy. The personal information you provide (such as name, address, and email) is used solely for processing your order and improving our service. We do not sell or share your personal data with unauthorized parties. All data transmission is encrypted to ensure your information remains safe.
Contact Us
If you have any questions regarding your order, product specifications, or need assistance, please contact our support team.
Address: 613 VINSON VILLAGE EXT, DUBLIN, GA 31021-7908, US
Phone: +1 (240) 367-3858
Email: info@livovario.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)