Payment Methods
At Livovario (hereinafter referred to as "we"), we are committed to providing a secure and seamless online shopping experience for our customers purchasing benches, folding dining chairs, greenhouses, mobile workbenches, and outdoor dining sets. Below outlines our payment processes and policies, designed to comply with Australian standards and privacy regulations.
Credit Card Payment Process
We currently accept major credit card payments, including Visa and MasterCard. We aim to make the checkout process as simple and transparent as possible.
Process Initiation
To initiate a purchase, select the items you wish to buy and proceed to the checkout page. You will be required to enter your credit card details, including the card number, expiration date, and CVV code. Please ensure that the billing address entered matches the address associated with your credit card to avoid delays.
Payment Confirmation
Once you submit your payment, the system will request authorization from your bank. Upon successful authorization, the total amount will be debited from your account. You will receive an immediate email notification confirming that the payment has been successfully processed and that your order is being prepared.
Security and Data Protection
We take the security of your financial information seriously and adhere to strict data protection standards.
Credit Card Security
All credit card transactions are processed using secure encryption technology. We do not store your full credit card numbers on our servers. Your payment data is transmitted directly to the banking network using Secure Socket Layer (SSL) encryption to ensure it remains private and integral during transmission.
Our Privacy Policy
We respect your privacy. The personal payment information you provide is used solely for the purpose of processing your order and preventing fraud. We do not share, sell, or rent your financial details to any unauthorized parties. We handle your data in accordance with applicable privacy principles to ensure your rights are protected.
Dispute Resolution
We strive for customer satisfaction, but we understand that billing issues may occasionally arise.
Resolution Service
If you recognize a charge on your statement that you do not recall or believe is incorrect, please contact us immediately. We are committed to investigating and resolving billing discrepancies amicably and quickly. Most issues can be resolved by communicating directly with our support team.
Additional Help
If we are unable to resolve a billing dispute to your satisfaction, you retain the right to contact your credit card issuer to initiate a chargeback or dispute process in accordance with their terms and services.
Communication and Support
We believe in keeping you informed throughout the transaction process.
Update Information
We will notify you via email regarding any status changes to your payment, including successful processing, refunds, or if additional information is required to verify the transaction. Please keep your contact information current to ensure you receive these important updates.
Transaction Currency
All transactions on our online store are processed in the currency displayed at checkout. If your credit card is issued in a different currency, your bank may apply a conversion rate and a foreign transaction fee. We advise checking with your bank regarding their specific rates.
Payment Timing
Your credit card will be charged at the time you place your order. This ensures that the stock for your selected items, such as outdoor dining sets or greenhouses, is reserved specifically for you. If an order is cancelled before shipment, a full refund will be issued to the original payment method.
Contact Information
If you have any questions regarding these payment methods, please contact us using the details below:
Address: 613 VINSON VILLAGE EXT, DUBLIN, GA 31021-7908, US
Phone: +1 (240) 367-3858
Email: info@livovario.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)